Delivery Information

We deliver across mainland UK. However, there are some postcode areas and offshore locations we currently do not deliver to, including:

• Offshore: Isle of Wight, Isle of Man, Channel Islands, Northern Ireland, and the Republic of Ireland
• Postcodes: KW, HS, IV, AB, DD, PH, PA20+, KA28, FK18+, DG9, IM, BT, LL28+, SY17+, SA33+, TA, EX, TQ, PL, TR, JE, GY, PO30+

If you’re unsure whether your postcode is eligible, feel free to contact our team.

Delivery typically takes 7–10 working days for in-stock items. 

During busy periods (like Bank Holidays, Black Friday, or Christmas), delivery may take slightly longer, but we’ll keep you updated every step of the way.

We strive to deliver between 7:00 a.m. and 6:00 p.m., though some deliveries may take place outside these hours due to factors like traffic, courier routes, or scheduling.

After your order is confirmed, we’ll send your delivery date by SMS and/or email. On the day of delivery, you’ll also receive a 2-hour time slot and a tracking link.

Yes, you can reschedule your delivery if needed.

Once your delivery date has been confirmed by SMS and/or email, you’ll have 24 hours to get in touch with us to rearrange it free of charge.

If you request a change after this 24-hour window, a £75 redelivery fee will apply.

To avoid this charge, please make sure to contact us within 24 hours of receiving your delivery date.

Standard delivery includes drop-off to your front door only.
For flats or apartments, delivery is made to the ground-floor lobby.

If you’ve selected our assembly service, we’ll deliver your items to your chosen room—provided there is safe and clear access.

Important: We can only carry items up a maximum of two flights of stairs. For deliveries beyond the second floor, lift access is required. If no lift is available and access is restricted, a £75 surcharge will apply to cover the additional handling required.

If you’re unavailable at the time of delivery, a £75 redelivery fee will apply.

We’ll work with you to rearrange delivery within the following 7–10 working days. While we can’t guarantee a specific date, we’ll do our best to accommodate your preferred delivery day whenever possible.

Please ensure someone is present. Unattended delivery attempts may incur a £75 re‑delivery fee. If assembly service was booked and access proves impossible, an additional £75 charge may arise.

Please ensure all measurements are checked carefully before placing your order. If delivery cannot be completed due to access issues—such as narrow doorways, tight staircases, or restricted entryways—a £75 return fee will be applied. Additionally, assembly service fees are non-refundable in these circumstances.

Yes, we offer an optional removal service for a fee of £40. Your existing bed or mattress must be fully dismantled and prepared for collection prior to our team’s arrival.

Please note: This service does not include dismantling of old beds—items must be ready for immediate removal.

• Phone: 0800 844 5982 (Mon–Sun, 08 am–11 pm)

• Email: sales@thebedvillageyorkshire.co.uk

• Live chat: available on our website